Legal Notices (Act on Specified Commercial Transactions)

Seller Name
OPENER Chocolate

Operations Manager

Seller: Tomoko Yamauchi
Representative: Tomoko Yamauchi

Location
9-5-12 Hisagi, Zushi-shi, Kanagawa 249-0001

Contact Information
Email address: info@openerchocolate.com
Inquiry form: https://shop.openerchocolate.com/pages/contact
*Phone number: Will be disclosed without delay upon request.

Selling Price
Tax-included prices are listed on each product page.

Other Costs Required Besides Product Price
・Shipping fee (varies by region/displayed on product page or checkout screen)
・Cash-on-delivery fee (only when used)

Payment Methods
・Credit card (VISA / MasterCard / JCB / AMEX)
・Paypay
・Other payment methods guided by Shopify

Payment Due Date
Payment is processed upon order confirmation (prepayment system).

Product Delivery Time
After your order, products are usually shipped within a few days to about a week.
*May vary depending on busy seasons and order status.

Shipping Carrier
Yamato Transport (room temperature/refrigerated/frozen delivery)

Returns and Exchanges
Due to the nature of food products, we do not accept returns or exchanges due to customer convenience, except in cases of product defects. If there is any defect, please contact us with photos within 2 days of arrival.

Cancellations
As a general rule, we do not accept cancellations after an order has been placed.
If there are unavoidable circumstances, please consult us only on the same day the order was placed.